Last Updated: August 11, 2026
HEPCO SMS
Messaging Program
These SMS Terms & Conditions ("SMS Terms") govern the text messaging program operated by HEPCO Heating & Plumbing ("HEPCO," "we," "us," or "our"). By opting in to receive text messages from HEPCO, you agree to these SMS Terms and our Privacy Policy.
Program name: HEPCO Service Alerts. Messages are sent from HEPCO for customer service purposes related to heating, plumbing, and related services.
How You
Opt In
You may provide consent to receive SMS messages from HEPCO in one of the following ways:
- •Completing the online opt-in form at /sms-opt-in and checking the consent box
- •Submitting your mobile number through a form on our website or during a service request and affirmatively agreeing to receive text messages
- •Verbally providing your mobile number and authorizing text messages when speaking with our team by phone or in person
- •Texting our published business number to start a conversation
Consent to receive SMS messages is not a condition of purchasing any goods or services. By opting in, you confirm that you are the account holder or have authorization to consent for the mobile number provided, and that you are at least 18 years of age.
Types of Messages
You May Receive
- •Appointment confirmations and reminders
- •Service updates and technician notifications
- •Replies to questions and requests you send us
- •Account or scheduling-related customer service messages
Message Frequency
Message frequency varies based on your interactions with us and the services you request. You may receive multiple messages related to a single appointment or service request. We do not send recurring marketing campaigns unless you have separately consented to that type of messaging.
Message & Data Rates
Message and data rates may apply for any messages sent to you or from you. HEPCO is not responsible for charges from your wireless carrier. Check your mobile plan for details.
Opt Out & Help
You can cancel SMS messages at any time by:
- 1.Texting STOP in reply to any message we send
- 2.Calling us at (718) 935-0900
- 3.Emailing us at contact@hepco.com
After you text STOP, you will receive one confirmation message and will not receive further messages unless you opt in again. You may also text START, YES, or UNSTOP to rejoin if supported by the program.
For help, reply HELP to any message, call (718) 935-0900, or email contact@hepco.com.
Message and data rates may apply.
Privacy &
Data Sharing
Your mobile phone number and SMS opt-in status are used only to send the messages described in these SMS Terms and to manage your preferences. For more detail on how we handle personal information, see our Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, other than as required to deliver the messaging service (for example, our SMS platform provider) or as required by law.
Supported Carriers
& Disclaimers
The HEPCO SMS program is available on major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your wireless carrier and is outside HEPCO's control.
HEPCO is not responsible for any charges, damages, or losses resulting from your use of the messaging program, delayed or undelivered messages, or your wireless carrier's network. We reserve the right to modify or discontinue the messaging program at any time.
These SMS Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
Questions About
These Terms
If you have questions about these SMS Terms or the messaging program, contact us:
HEPCO Heating & Plumbing
180-08 Liberty Ave, Jamaica, NY 11433
Phone: (718) 935-0900
Email: contact@hepco.com
Opt in online: /sms-opt-in
Privacy Policy: /privacy
Changes to These
SMS Terms
We may update these SMS Terms from time to time. The updated version will be indicated by an updated "Last Updated" date on this page. Continued participation in the messaging program after changes are posted constitutes acceptance of the revised SMS Terms.