Maintenance Plans & Service Contracts
Fewer Breakdowns, No Missed Deadlines
Most no-heat calls start as small problems that a pre-season service would have caught: a dirty burner, a sticking low-water cutoff, a failing vent. A maintenance plan puts your boiler on our schedule before the heat season instead of on the emergency board in January.
For buildings, the bigger risk is paperwork. The DOB boiler inspection, the DEP backflow test, and Local Law 152 gas piping inspections all run on their own cycles. On a plan, we track those dates for you and handle the work and filings when they come due.
Every Plan Includes
- Scheduled service before the October 1 heat season
- Combustion and carbon monoxide safety testing
- Safety controls checked: low-water cutoff, relief valve, limits
- Priority scheduling ahead of non-plan calls
- A written service report after every visit
- Repairs found during a visit are quoted before any work starts.
Choose the Plan That Fits Your Building
Three starting points. Every plan is scoped to the building after a walkthrough.
Home Boiler Care
1–2 family homes and small buildings with one boiler
1 visit a year
- Pre-season boiler cleaning and tune-up
- Combustion and CO safety test
- Low-water cutoff, relief valve, and controls check
- Water heater check
- Priority scheduling during heat season
Building Care
Multifamily, co-op, and condo buildings
2 visits a year
- Everything in Home Boiler Care, for every boiler
- Pre-season and mid-winter service
- Steam vents, traps, and water level checks
- DOB boiler inspection coordination
- DEP backflow testing and filing
- LL152 deadline tracking
- 24/7 priority emergency response
Commercial Service Agreement
Restaurants, offices, institutions, and mixed-use
Custom schedule
- Boiler, water heater, and booster pump maintenance
- Scheduled grease and main line jetting
- Backflow testing and DEP filing
- Gas piping and LL152 compliance
- After-hours work to avoid downtime
- Response terms in writing
Pricing depends on the number and type of boilers and devices. We quote each building after the walkthrough.
The Deadlines We Keep Track Of
NYC buildings answer to several agencies on different schedules. Building and commercial plans put all of them on one calendar.
Booked ahead Each date goes on our schedule well before it's due, so nothing lands on the violation list.
Filings handled We coordinate the inspections, file the results, and send you copies for your records.
On the Calendar
- Pre-season boiler service. Every year, before October 1.
- DOB boiler inspection. Annual, for buildings that require it.
- DEP backflow test. Annual test and filing for each backflow device.
- LL152 gas piping inspection. Every four years, by community district.
How a Plan Works
One walkthrough, a schedule built around your building, and a technician who already knows the system.
Walkthrough
We look at the boilers, piping, and devices, and note any compliance dates already on the books.
Plan & Schedule
You get a written scope, visit dates, and a deadline calendar for the building.
Scheduled Service
Visits happen on schedule, with a report after each one.
Priority Response
When something does fail, plan customers go to the front of the line.
Why Put Your Building on a HEPCO Plan
The same licensed team that installs and repairs your system maintains it.
Licensed Master Plumber
Work performed under NYC Master Plumber License #2299.
Priority When It Fails
Plan customers are dispatched first, 24/7.
Deadlines Tracked
DOB, DEP, and LL152 dates on one calendar, with the filings handled.
One Contact
One team and one service log for every building you manage.
A maintenance plan covers scheduled visits for a home or building on a set package. A service contract is a custom agreement, usually for commercial properties, with a scope, schedule, and response terms written for that building.
Once a year, before the heat season starts on October 1. Larger buildings and steam systems benefit from a second visit in mid-winter, when the system is working hardest.
Plans cover the scheduled service, testing, and reporting. If a visit finds a repair, we quote it before any work starts, and plan customers get priority scheduling for it.
We coordinate the inspection for buildings that require it, prepare the boiler, handle the filing, and correct any defects the inspection finds.
Yes. Managers and boards can cover a whole portfolio under one agreement, with a separate schedule and service log for each building.
Yes. We schedule the first visit right away and set the rest of the calendar from there.