Last Updated: April 15, 2023
Text Message
Communications
We use SMS (text messaging) to communicate with our customers about appointments, service updates, and related notifications. This section explains how you consent to receive these messages and our practices regarding SMS communications. Full program terms are available in our SMS Terms & Conditions.
How You Opt In (Consent)
You provide your consent to receive SMS messages from HEPCO in one of the following ways:
- •Submitting your phone number through a form on our website or during a service request and checking the box indicating you agree to receive text messages from HEPCO.
- •Verbally providing your mobile number and authorizing text messages when speaking with our team by phone or in person.
- •Texting our published business number to start a conversation.
Consent to receive SMS messages is not a condition of purchasing any goods or services. By opting in, you confirm that you are the account holder or have authorization to consent for the mobile number provided.
Types of Messages You May Receive
- •Appointment confirmations and reminders
- •Service updates and notifications
- •Replies to questions and requests you send us
Message Frequency & Rates
Message frequency varies based on your interactions with us. Message and data rates may apply. HEPCO is not responsible for charges from your wireless carrier.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
How to Opt Out
You can opt out of receiving SMS messages from us at any time by:
- 1.Texting "STOP" in reply to any message we send
- 2.Calling us at (718) 935-0900
- 3.Emailing us at contact@hepcohp.com
After you text STOP, we will send one confirmation message and will not send any further messages unless you opt in again.
For help, reply HELP to any message, call us at (718) 935-0900, or email contact@hepcohp.com.
What Information
We Collect
Personal Information
Information you provide when contacting us or using our services:
- •Name and contact details
- •Email address and phone number
- •Postal address and property details
- •Service preferences and history
Technical Information
Information collected automatically when you use our website:
- •IP address and device information
- •Browser type and operating system
- •Pages visited and time spent
- •Referring website or source
How We Use
Your Information
We use the information we collect to provide our services and improve your experience. Here's how we use your information:
- •Provide, maintain, and improve our services
- •Process and fulfill your service requests
- •Communicate with you about appointments and services
- •Respond to your inquiries and provide customer support
- •Analyze usage patterns and improve our website and services
- •Protect against, identify, and prevent fraud and other illegal activities
- •Comply with legal obligations
We do not sell your personal information to third parties.
Your Rights and
How to Contact Us
Your Rights
You have the right to:
- •Access and review your personal information
- •Correct inaccurate information
- •Delete your personal information
- •Object to or restrict certain processing activities
- •Withdraw consent for SMS messages and other communications
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
HEPCO
Phone: (718) 935-0900
Email: info@hepco.com
Changes to This
Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.