Gas Restoration After a Shutoff in NYC
Getting Gas Turned Back On
When Con Edison or National Grid finds a leak or an unsafe condition, they shut off the gas and lock the meter. They won't turn it back on until the piping is repaired, tested, and signed off with the Department of Buildings.
We handle the whole path back: find what caused the shutoff, make the repairs, pressure test the system, file the work and get it inspected, file the required paperwork with the utility, and schedule the turn-on. Then we relight the appliances.
The filings themselves are quick. The emergency work notice and the permit are filed by the master plumber in DOB NOW, and DOB usually inspects within 2 – 5 days of a request. Most of the wait comes after DOB signs off, when Con Edison or National Grid schedules its own inspection, leak test, and turn-on.
We Handle
- Finding the leak or condition behind the shutoff
- Repairing or replacing the piping
- Pressure testing the system
- DOB filing and inspection
- Filing the utility's paperwork and scheduling the turn-on
- Relighting boilers, water heaters, and ranges
- Smell gas? Leave the building and call 911 or your gas utility from outside first.
What Usually Needs Fixing
The utility shuts gas off for a reason. Restoring it means fixing that reason, plus anything else the test or inspection turns up.
Apartment buildings: one leak can shut off cooking gas to every unit. We keep the owner and managing agent updated at every step until service is back.
Homes and businesses: we find the problem, fix it, and get the inspection scheduled as quickly as the city allows.
How long a restoration takes depends on what needs repairing and on the inspection and utility schedules. We tell you what to expect before work starts.
Talk to us about your shutoffCommon Causes
- Leaks. Corroded pipe, loose fittings, and failed valves.
- Appliance connections. Worn flex connectors and leaking appliance valves.
- Failed pressure test. Piping that won't hold pressure after other work.
- Unpermitted work. Old piping changes that were never filed or inspected.
- LL152 conditions. Unsafe conditions found during a gas piping inspection.
How Gas Gets Restored
Every restoration follows the same order, and none of the steps can be skipped.
Find the Problem
We test the piping and locate the leak or condition behind the shutoff.
Repair
We repair or replace the piping, valves, and connections that need it.
Pressure Test
We test the system to confirm it holds pressure.
File & Inspect
We file the work with the DOB and the required paperwork with the utility, then get it inspected.
Turn On
We schedule the turn-on with the utility and relight the appliances.
Why Call HEPCO When the Gas Is Off
A shutoff touches the utility, the DOB, and the whole building. We keep the work moving and you informed.
Paperwork Handled
DOB filing, inspection, utility paperwork, and turn-on scheduling, done for you.
Gas-Qualified Techs
Our technicians hold full DOB Gas Work Qualifications, not limited ones.
Multifamily Experience
Restorations for apartment buildings, co-ops, and mixed-use properties.
Price Before Work
Repairs are quoted before we start.
Usually because a leak was reported or found, or because the utility saw an unsafe condition on the piping or an appliance. The utility locks the meter until the problem is repaired and the work is signed off.
Not until the piping has been repaired, pressure tested, and the work filed and inspected with the Department of Buildings. Once that's done, we file the required paperwork with the utility and schedule the turn-on.
It depends on how much piping needs repair and on the inspection and utility schedules. A single leaking connection is much faster than replacing a building's riser. We'll tell you what to expect before work starts.
Yes. We restore gas in multifamily buildings, co-ops, and mixed-use properties, including buildings where cooking gas is off for every unit.
Yes. Once the utility turns the gas back on, we relight boilers, water heaters, and ranges and check that they're running.
Line up access. In an apartment building, the utility may need to get into every affected unit before it turns gas back on, and one locked apartment can hold up the whole building. Arranging access to every unit ahead of the utility visit is the biggest thing an owner controls.
Yes. DOB witnesses the pressure test on the repaired piping and then grants gas authorization. Only after that will Con Edison or National Grid send its own crew to inspect, leak test, and turn the gas back on.
Not if the boiler or water heater runs on the gas that was shut off. That makes the repair more urgent in winter. Tell us what equipment is on the affected meter so we can plan the work and relight everything when the gas comes back.